PRIVACY, SIMPLY EXPLAINED – FOR PEOPLE WHO LOVE FOOD
WHAT THIS IS ALL ABOUT
When you buy from us – whether it’s a wheel of Cheddar, a jar of marmalade, or a box of shortbread – we need a bit of your info to make it happen. This page tells you how, and why you can trust us.
WHAT YOU TELL US
You give us your name, address, phone number, delivery wishes, return info, and any notes when you set up an account or order.
STUFF WE GATHER IN THE BACKGROUND
We see things like your IP address, session ID, what device you’re using, which pages you visit, what’s in your basket, and some technical logs – all to keep the website happy and secure.
PAYMENT – NOT OUR BUSINESS (IN A GOOD WAY)
We don’t handle your card details – specialists do that. We never see your full card number or CVV. We just keep a reference number for our records.
KEEPING YOUR CARD SAFE
Every payment is encrypted and tokenised. The payment bits are kept separate from everything else, and only a tiny number of people can access them.
YOUR CONTACT DETAILS – USED SPARINGLY
We only use your phone and email to update you on your order or delivery. We don’t share them with anyone except the courier who needs them.
WHAT WE DO WITH YOUR INFO
We use it to process your order, send it out, handle returns and refunds, stop fraud, keep proper accounts, and make our shop better.
FRAUD – WE KEEP AN EYE OUT
We look for dodgy patterns – like repeated failures or odd behaviour. If something looks risky, we might ask for a bit more proof.
WHO GETS YOUR DATA?
We share the bare minimum with payment providers, delivery drivers, warehouse staff, hosting companies, and analytics tools – only what they need.
YOUR DATA MIGHT TRAVEL
Sometimes your info gets processed in other countries. We have safeguards in place to protect it wherever it ends up.
COOKIES – THE ESSENTIAL BITS
Some cookies are essential – they keep you logged in and your basket alive. Others help us understand what you like. You can tweak cookie settings in your browser.
HOW LONG WE KEEP THINGS
We hold your data as long as needed for your order and for legal reasons. After that, we delete it or make it anonymous.
UPDATING YOUR DETAILS
You can update your account info anytime. Transaction records may stay for accounting and legal purposes.
SECURITY – WE TAKE IT SERIOUSLY
We use encryption, access controls, system logs, monitoring, and backup plans to keep your data safe.