GETTING YOUR BRITISH GOODIES DELIVERED – SIMPLE STUFF
WHAT THIS PAGE IS ABOUT
We’ve put together this policy so you know exactly how we get your food from our shelves to your kitchen – whether you’re ordering classic English biscuits, Scottish salmon, or Welsh lamb.
HOW WE HANDLE YOUR ORDER
Once you hit “order”, our team springs into action. We double-check every item, pack everything carefully, and send it off with a carrier we know and trust.
WHO DELIVERS YOUR PACKAGE
We work with big international couriers and smaller local teams – whatever works best for your part of the world.
WATCH YOUR PARCEL MOVE
We’ll give you a tracking link whenever possible, so you can follow your food’s adventure across the globe.
DOUBLE-CHECK YOUR ADDRESS
It sounds obvious, but a small mistake in your address can cause big headaches. Please make sure your details are spot on before you order.
SIGNING FOR YOUR FOOD
Your parcel will either be handed to you or left according to the carrier’s rules. Some orders might need a signature – the courier will let you know.
SLOW DELIVERIES HAPPEN
Sometimes a storm, a strike, or a customs check gets in the way. We wish we could stop that, but we can’t – though we’ll always keep you in the loop.
OPENED A DAMAGED BOX?
If your parcel looks battered, don’t bin the packaging. Snap a few photos and ping them over to us – we’ll make it right.
WHERE’S MY PARCEL?
The tracking says “delivered” but you can’t find it? Check with your neighbours, behind the bin, or at the local post office first. Then get in touch with us.
NEED TO TALK?
Our customer support crew love hearing from you – especially if it means we can help. Just grab your order number and drop us a line.